What it is
We help teams understand how real people use their digital products.
Through moderated user testing, you can observe where users hesitate, struggle, succeed or abandon a task. This helps your team identify barriers, validate assumptions and improve the product before problems become expensive.
Your team can watch the sessions live, ask questions and learn how to make better decisions based on evidence, not opinions.
How it works
We work closely with your team to recruit users, design the tasks and moderate testing sessions around your product, goals and key journeys. Tests can be remote or in-person.
Your team observes live, discusses findings with us and receives clear improvement recommendations.
Our team combines product design, usability and accessibility experience to identify practical opportunities for improvement.
What’s included:
- 3-day testing sprint
- User recruitment
- 5 to 10 recruited users
- Task script tailored to your product
- Moderated sessions, remote or in-person
- Live observation by your team
- SUS score to measure perceived usability
- Concise report with key findings and quick wins
Prioritized improvement opportunities - Q&A session with our team
Benefits
- Understand what real users actually do, not what teams assume they do
- Identify usability and accessibility barriers early
- Reduce risk before design or development decisions become costly
- Help your team make clearer, evidence-based decisions
- Learn how to observe users, ask better questions and spot friction points
- Get actionable results in 3 days
Deliverables
- Written report with SUS score, session observations and quick wins
- Prioritized improvement opportunities ranked by impact
- Optional raw session recordings
Pricing
Each sprint is tailored to the product, number of users, session format and level of complexity.
Get in touch for a no-commitment proposal.